Is Kickscrew legit? Things To Know Before Ordering From Kickscrew

The legitimacy of KicksCrew is the subject of a variety of online reviews. Some people asserted that they are legitimate, while others asserted that they are not.

As a result, people are confused and looking for an honest opinion on the following questions:

  • Is Kickscrew legit?
  • Can you get scammed if you order shoes from them?
  • Do they sell fake shoes?

Read the complete article and at the end, all your queries will be cleared whether they are legit or not.

Kickscrew is a company that specializes in selling limited-edition sneakers. The company was established in 2008. As it is an e-commerce business and e-commerce business carries many questions about its legitimacy and safety of options.

is kickscrew legit ?homepage

Peoples are more concerned about their privacy, data, and probably money. They offer a wide range of brands and models. They offer shoes from brands like Nike, Adidas, Air Jordan, and New Balance.

However, with any online retail store, it’s important to know if they are a legitimate and reliable source before making a purchase. In this article, we will take a closer look at Kickscrew, its customer service, return policy, and more to help you determine if they are a trustworthy company to do business with.

Is Kickscrew legit?

Kickscrew is unquestionably a legitimate online marketplace for apparel and sneakers. However, they charge a lot for shipping and take a long time to deliver, and returning the item for a refund or size exchange is very difficult and expensive.

The Better Business Bureau (BBB), which is based in the United States, does not recognize this Hong Kong-based business. However, there is a KicksCrew Store listing on the BBB, with ten unanswered complaints and an F rating.

Their shipping costs are very expensive and the customers have to pay them. Usually, the shipping costs vary from $25-$50 depending on the address.

The orders are dispatched from Hong Kong and they take a lot of time to be delivered. After an order is placed, delivery typically takes two to three weeks.

With all these expensive services, the exchange process and refund policies are very costly and hectic.

The buyer is responsible for the return shipping costs in case of a refund, and a restocking fee of 15% of the total payment will be deducted from the transaction amount.

shipping charges

In case of any size exchange the customer has to pay both return and reshipping costs.

Also, Read Is Traveluro Legit?

How does Kickscrew works

Kickscrew works with retailers all over the world to connect customers with genuine sneakers and other products. In short, we can say that Kickscrew is a platform that communicates with people with its reliable brand.

kickscrew mission
  • Search for the term “Kickscrew” on Google or another search engine to find the official website and open it.
  • Browse the available products and select the items you wish to purchase.
  • Add the selected items to your shopping cart.
  • KicksCrew cancels the buyer’s order and refunds the payment if the item is not available. However, it happens very rarely.
  • Review the items in your cart and ensure that everything is correct.
  • After that, the seller sends the product to KicksCrew’s quality control center to determine whether it is genuine if it is available. From the box to the color, material, stitching, tag, sizing, and manufacturing quality, every product is subjected to stringent quality control.
  • Proceed to checkout and enter your shipping and billing information.
  • Once the product is verified, it is then sent to the shipping address through courier.

Is Kickscrew dependable?

Yes, Kickscrew is a reputable online retailer that offers a variety of brand-name sneakers for sale. You can order without worrying about safety or scams online.

They have been in business for several years and have built a reputation for providing authentic and high-quality products.

Kickscrew is dependable

It has been in the e-commerce business for nearly 13 years and has a significant online presence.

According to a report in TechCrunch, Kickscrew recently raised $6 million from a variety of investors to expand its presence in the US sneaker market.

It has a verified Instagram profile and 1 million followers, giving it a solid social media presence. That demonstrates the public’s faith in this e-commerce startup.

quality assurance from kickscrew

Payment methods

There are a lot of payment methods through which you can order your product for example, Master card, Visa, JCB, AMEX, Discover, payment gateway, Diners Club credit cards, and Paypal express checkout.

payment methods

Kickscrew customer support team and info

Kickscrew’s customer service can be reached through a contact form on their website, email, or phone. They have a team available to answer questions and concerns, help with order placement and tracking, and provide assistance with returns or exchanges.

They respond promptly to customer inquiries, typically within 24 hours. Many customers have reported positively about their support team but there are some negative remarks from the customers too. But this does not define the legitimacy of the company.

  • You can contact their customer service team through the following means.
  • On their website, KicksCrew lists a Hong Kong phone number: +852-28111210.
  • The email address of Kickscrew is
  • Their postal address is Tsuen Wan, NT, Hong Kong, Flat D, 13/F, Southeast Industrial Building, 611-619 Castle Peak Road.
  • You can also contact their customer service team through Facebook Messenger.
  • In addition, they also offer an order tracker on their website where you can track your order and make an estimate that when will your order possibly arrives.

Things To Know Before Ordering From Kickscrew

You should know the policies of Kickscrew before you make an order from their platform.

1. Policies

The major policies before you make an order are listed here.

Refund Policies

If you want to refund your order, it can only be accepted if you fulfill the following conditions.

returns on kickscrew

Before returning any order you have to contact their customer service team and after their confirmation, you can return any order.

  • The items must be returned in their original condition and with the Kicks-Crew tags attached within seven days of the delivery date.
  • Once the items have been successfully returned, the buyer will be eligible for a partial refund. Restocking fees which is (15 percent of the total amount paid for the transaction) will be deducted from the total amount paid for the transaction. The initial delivery fee is non-refundable.
  • The buyer is responsible for all shipping costs
  • If the products or boxes are damaged, not in their original condition, or have their tags removed, they cannot be returned.

Exchange policy

If you want to replace any item for a different size the policies are nearly the same as that of return policies with minor differences.

The request can only be accepted if the request is made within 7 days of the delivery and the items are not used, are in the real condition and, tags are not removed. Mainly you can exchange products if the size is available on their website.

Look at an example, if you have purchased an item of size 8 and you want to exchange it with a similar item of size 9, then the item with size 9 must be available in the stock.

Additionally, as mentioned on their website the customer has to pay the shipping fees, and the relevant fees like size-specific price differences and, if applicable, sales tax.

Each order can exchange the product only once and you have to provide reasons for the exchange and the required size.

2. Cancellation request

When it comes to cancel an order, it’s important to know that Kickscrew has a strict policy in place. Once an order has been placed and confirmed, it cannot be canceled or modified. This is because Kickscrew processes orders quickly in order to get them shipped out to customers as soon as possible.

cancellation of kickscrew

If you need to cancel an order, please contact customer service immediately. They will do their best to assist you but please be aware that they may not be able to cancel your order.”

In the event that you receive a damaged or defective item, Kickscrew will gladly process a return and issue a full refund. Please contact customer service within 7 days of receiving your order to initiate a return or exchange.

It is important to note that all returned items must be in new, unused condition and include all original packaging and tags. Kickscrew reserves the right to refuse a refund or exchange for any items that do not meet these criteria.

However, KicksCrew made it clear that your request to cancel is not 100% guaranteed, and if your request is granted, you will be subject to a 15% cancellation fee.

3. Customs Charges & Problems

Before making a purchase from KicksCrew, keep in mind that as they do not offer prepaid duties and taxes, your orders may be subject to customs fees.

This Hong kong based company uses the DDU (Delivery Duty Unpaid) shipping method and it delivers to nearly 180 nations whose customs duties differ from one another. So they can not fix any constant amount for all the countries.

At the time of receiving the product, the buyer will pay any applicable fees to the designated country’s courier. In simple words, the buyer has to pay the actual amount of the product and shipping cost as well as other duties which may include import duties and sales tax.

It is important to note that these additional fees are not refundable and Kickscrew is only responsible for the actual price. So it is necessary to first check if your designated country has any taxes on these products before making a purchase.

There is an uncommon case for the two countries Australia and the United States where the sales tax is included in the final amount of the tax. But in case of the extra duties the buyer is responsible.

There is very less possibility but if your order is stuck in the local customs office and is delayed then Kickscrew is not responsible for that.

4. Late deliveries and package loss

Kickscrew delivery time is usually 2-3 weeks after the order is placed but it can be delayed due if your parcel is stuck in the customs office or is sent back to Kickscrew.

In the latter scenario, you will receive a refund in accordance with their return policy, less any taxes or customs fees. They even charge restocking fees from the customers.

In addition, the company does not take any responsibility for the parcel loss. If your parcel has some trouble due to the courier services then the company can only assist you in complaining against the company.

5. Costly return policy

Returning any product or exchanging is very hectic and expensive because you have to pay the shipping cost of both sides.

For a refund, you have to pay the return shipping cost as well as 15 percent of the total amount. In case of an exchange, the customer has to pay the return shipping fees and reshipping fees too.

You can only change the size of your product if the size you want is available.

The company does not promise to refund all the requests because it is scrutinized by KicksCrew appropriately and returning any product is a very time taking and costly process.

There is also a little possibility that you may not receive what you actually ordered. There are some cases in which customers have given very bad reviews.

6. One order per delivery

This is a very weird and inappropriate policy of Kickscrew. The company only lets you order one product per order because it might receive products from various suppliers.

For example, if one wants to order two different products or two same products with different sizes, this is not possible. You can only buy one product in one order.

This would still not be possible if you offer them more amount than the actual price.

The only way to order two products is to order them separately. This would be more costly as you have to pay the delivery charges for both orders.

7. Contact the company before buying

KicksCrew provides photos, sizes, colors, and other information on the products and has made reasonable efforts to display them as precisely as possible but there is still a possibility that you may not receive what you saw while placing your order.

Your device screen may not be able to show you the exact details of the product. So contact the staff if you have any queries related to the product.

This will also make a good possibility that you will receive the exact product as they told you.

8. Orders can be canceled by Kickscrew

You should be aware that KicksCrew has the ability to cancel your order for the following reasons:

  • Kickscrew’s suppliers do not have the item you are ordering on hand.
  • The security system at Kickscrew identifies your order as fraudulent or unusual.
  • The product is not accessible to buyers’ addresses.
  • You provide them with inaccurate information. This includes providing Kickscrew with incorrect email, phone, or debit card information.
  • The billing information is not correct.
  • If your payment is not received by the company within 7 days after you made a purchase.
  • If there is an error in the price of the item.

Courier services that Kickscrew use

Kickscrew sends parcels by air through different courier services. They also provide a feature on their website where you can track your order.

You can track your order after it is dispatched. You can be able to track it from Hong kong to you. You just have to enter your tracking id and see your tracking details.

Kickscrew may be using any of these services to send parcels depending upon the location.

  • Aramex
  • UPS
  • DPEX
  • FedEx
  • DHL
  • SpeedPost

Does Kickscrew sell fake shoes?

Kickscrew is a platform that connects customers to different brands.

They have retailers all over the globe and provide a massive amount of sneakers. In short, this platform is for sneaker enthusiasts.

Basically, Kickscrew does not make its own shows, it connects people to different brands.

There are more positive responses from the people who claimed that on delivery they got the exact product as mentioned. There are negative ones too but they are very less in number so we can not say that they sell fake shoes.

What Brands are Available on Kickscrew?

Kickscrew has mostly famous brands on its platform. They provide services through which you can buy shoes and watches.

For the shoes, Kickscrew carries Nike, Yeezy, Supreme, New Balance, Air Jordans, Converse, etc.

For watches, they carry top brands like Casio, Seiko, Tissot, Armani, and Longines.


Is Kickscrew Reliable?

Yes, Kickscrew is a reliable company that sells shoes and other products from different brands. This company is growing its business in North America.

How long does it take to deliver the product?

It usually takes 2-3 weeks depending on your shipping address.

Is Kickscrew real?

Yes, Kickscrew is a real company that sells real and authentic shoes.

How to track an order on Kicks crew?

It is very simple when you order a product from their website, they send you a confirmation email. Tracking numbers and details are shared with the customer after shipment is done via email.

Do they sell new products?

Yes, KicksCrew sells brand-new, unused, or unworn merchandise.

Is KicksCrew able to guarantee the lowest price?

No, they do not have the best price. There are very expensive shoes.

Does Kickscrew ship internationally?

Yes, Kickscrew ships internationally to approximately 180 countries.


It appears that Kickscrew is a legitimate branded sneakers-selling company. They have a wide range of authentic sneakers available and positive customer reviews. They also have a secure payment system in place and offer a 24/7 customer support service. The delivery time is very long and their exchange and refund policies are no less than a headache.

Additionally, the company is not responsible for any extra charges of customs duties and sales tax. These are all the complications if you order from Kickscrew. Overall the answer to the question “Is Kickscrew Legit?” is yes.

David precisely described as a Literature Junkie, Marketing Specialist, and Content Producer. Writing quality content is his passion, which makes perfect sense. Additionally, He loves to listen to music every time no matter if He's working or traveling.